CarpetWorld Privacy Policy

Effective Date: 10th September 2025
Last Updated: 10th September 2025

Who We Are

CarpetWorld operates two flooring showrooms in the Wirral area:
• Wallasey Showroom – 34 Urmson Road, CH45 7LG
• Birkenhead Showroom – 192 Bidston Avenue, CH41 0DU

We provide flooring solutions including carpets, vinyl, laminate, and LVT to customers across Wirral and surrounding areas.

What Information We Collect

When you interact with us — either via our website, social media, or Meta (Facebook/Instagram) ads — we may collect the following personal data:

Your name
Contact information (phone number, email address)
Postcode or address
Information about your flooring project (e.g., rooms you’re updating, timeline)

How We Use Your Information

We collect this data in order to:

Contact you about your flooring enquiry
Book free home measures or showroom appointments
Provide personalised recommendations
Send occasional updates about promotions or giveaways (if you opt in)

We will never sell your data to third parties.

How Your Data Is Stored

Your data is stored securely and only accessible by authorised members of the CarpetWorld team or trusted service providers who help us manage enquiries and bookings (e.g. CRM systems or scheduling tools). We take all reasonable steps to protect your personal information.

Your Rights

Under UK GDPR, you have the right to:

Request access to the data we hold about you
Ask us to correct or delete your personal information
Withdraw consent at any time

To make a request, contact us at:
sales@carpetworldwallasey.co.uk
0151 245 6971

Third-Party Platforms

If you submit your details via a Facebook or Instagram ad, your data is first collected by Meta and then securely shared with us to respond to your enquiry. You can view Meta’s Data Policy here.