Terms Of Use – Carpetworld Wallasey

Last updated: October 2025

Welcome to CarpetWorld — your trusted local flooring specialists serving Wallasey, Birkenhead, and surrounding Wirral areas.
By visiting our website, social media pages, or using our services, you agree to the following Terms of Use. Please read them carefully before engaging with us.

1. About Us

CarpetWorld is a family-run business providing flooring products and professional installation services, including carpets, vinyl, laminate, and luxury vinyl tile (LVT).

Showroom Locations:

CarpetWorld Wallasey
34 Urmson Road, Wallasey, CH45 7LG
0151 245 6971

CarpetWorld Birkenhead
192 Bidston Avenue, Birkenhead, CH41 0DU
0151 245 6971

Email: sales@carpetworldwallasey.co.uk
Website: www.carpetworldwallasey.co.uk

2. Website Use

This website and its content are provided for general information about our products and services.
You may browse, print, or share content for personal, non-commercial use only.
You agree not to:

Copy, reproduce, or modify materials from our website without permission.
Use our website for unlawful or misleading purposes.
Submit false or misleading information through any form or enquiry.

We may update or change information (including prices and offers) at any time without prior notice.

3. Product Information & Prices

We make every effort to display products and prices accurately. However, images, colours, and measurements shown online or in brochures are for illustrative purposes only.
Final prices are confirmed following a home measure or showroom consultation.
We reserve the right to correct any errors or omissions before completing a sale.

4. Orders & Installation

All orders are subject to stock availability, payment of a deposit, and confirmation by CarpetWorld.
Installation dates are provided in good faith but may be affected by external factors (e.g. supplier delays, access issues, or unforeseen fitting conditions).

Customers are responsible for ensuring that rooms are clear, clean, and ready for fitting unless additional preparation services have been agreed in advance.

5. Warranty & Guarantee

We take pride in offering quality flooring backed by reliable guarantees.

Fitting Guarantee

All flooring fitted by CarpetWorld installers comes with a 12-month workmanship guarantee covering fitting defects.

Manufacturer Warranty

Each product carries its own manufacturer warranty, typically between 1 and 20 years, depending on the material and brand.
These warranties cover manufacturing defects but exclude issues caused by:

Normal wear and tear
Improper cleaning or maintenance
Water, sunlight, or heat damage
Accidental or intentional damage

If you believe there’s an issue covered under warranty, please contact your nearest showroom with:

Your original purchase details
Photos or description of the problem
Proof of payment or invoice number

Our team will liaise with the manufacturer on your behalf to ensure a prompt resolution.

6. Warranty Summary (Quick Reference)

Type	Coverage	Duration
Fitting Guarantee	Workmanship defects on installations by CarpetWorld	12 months
Manufacturer Warranty	Product defects (carpet, vinyl, laminate, LVT)	1–20 years depending on brand
Aftercare Advice	Cleaning & maintenance guidance	Lifetime support

Note: Warranties apply to original purchasers only and are non-transferable.

7. Cancellations & Refunds

Orders may be cancelled with a full refund before materials are cut or ordered.
Once goods have been cut to size, prepared, or fitted, deposits are non-refundable.
If you have a problem with a product or service, please contact us promptly so we can inspect and resolve the issue fairly.

8. Privacy

We value your privacy. Any personal data collected is used solely to process your enquiry, manage your booking, or provide updates about our services.
We never sell or share customer information for marketing purposes.
See our [Privacy Policy] (if separate page exists) for full details.

9. Limitation of Liability

CarpetWorld will not be liable for any indirect or consequential loss resulting from the use of our products, website, or services.
Our total liability shall not exceed the total amount paid for the goods or services in question.